BBQ Dubai · Legal

1. Who we are

This Privacy Policy explains how BBQ DONUT WATERSPORTS RENTAL EQUIPMENT L.L.C. collects, uses, stores and shares personal information when you use our website, contact us through WhatsApp, or make a booking with us.

Our services are operated in Dubai, United Arab Emirates, and this policy is governed by the applicable laws and requirements of the UAE and Dubai, including requirements of the Dubai Maritime Authority where relevant to our services.

2. Information we collect

When you make an enquiry or booking, we may collect your name, email address, phone number, booking details and number of guests.

Where needed for a booking, safety or regulatory requirement, we may also request identification or passport information. We may receive special requests, messages or dietary requirements when you choose to provide them.

We may also collect technical information about how you use our website, including device information, browser information, approximate location, pages visited and cookie identifiers.

3. How we receive your information

Information may be submitted through our website, by WhatsApp, or through another communication channel you use to contact us about our services.

We also receive information from payment and booking service providers when you complete an online payment or booking process.

4. How we use your information

We use personal information to manage bookings, confirm availability, process payments, provide customer support and communicate with you about your booking.

We may also use it to meet legal, safety and regulatory requirements, including requirements related to maritime operations and the Dubai Maritime Authority, prevent misuse, resolve disputes and maintain business records.

Where permitted, we may use information for email marketing and customer relationship management. You can ask us to stop marketing communications at any time.

5. Payments and service providers

Online payments are processed through Network International L.L.C. Payment details are handled by the payment provider and are not intended to be stored directly by us beyond the information needed to confirm and administer the transaction.

We may use trusted service providers for website operation, analytics, advertising, customer relationship management, email communications and booking administration. These providers may process information only for the services they provide to us and under their own privacy terms where applicable.

6. WhatsApp, analytics and advertising

We use WhatsApp to communicate with customers who contact us there. Messages and information shared through WhatsApp may also be subject to WhatsApp’s own terms and privacy policy.

We use Google Analytics to understand how visitors use our website. We also use Meta and TikTok advertising tools, which may use cookies or similar technologies for measurement, campaign performance and advertising purposes.

Our website uses cookies and similar technologies to support website functionality, remember preferences, measure use and improve our services. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

7. Who we share information with

We may share relevant booking and safety information with our boat staff and service providers who need it to deliver the booked experience. We may also share information with payment processors, website and technology providers, professional advisers, regulators or authorities when required for payment, safety, legal or regulatory purposes.

We do not sell customer personal information.

8. How long we keep information

We retain booking and related business records for up to 10 years, or for longer where required by law, safety obligations, dispute resolution or regulatory requirements.

We keep other information only for as long as it is reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted by law.

9. Your choices and requests

You may ask us about the personal information we hold about you and may request correction where appropriate. You may also ask us to stop sending marketing communications.

Confirmed booking records cannot be deleted or changed where they are needed for booking administration, payment records, legal compliance, safety, regulatory requirements or dispute resolution. We may ask for information to verify your identity before responding to a request.

10. Children

People under 18 are not permitted to make bookings or use our services as the booking customer. We do not knowingly collect personal information from children for the purpose of accepting bookings.

11. Security and policy updates

We use reasonable administrative and technical measures to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.

We may update this Privacy Policy when our services, technology or legal obligations change. The updated version will be published on this page with a revised date.